Reading other people's stories has actually shocked me.

 

A big problem residents have is the feeling of isolation. That the problems they encounter with Accent Housing are peculiar to them. That is not the case.

I have talked with many Accent residents across the country and you can be assured that the problems experienced on one estate occur on many others. It is only through a determination not to release information that Accent can maintain a facade of being genuinely concerned over residents welfare.

If repairs charges to Lambert Court are inflated by 81% you can be sure this practice occurs on other estates. The same individuals are responsible and the same accounting practices are undertaken.

Most importantly it is the people at the top end of management making policy decisions who are ultimately to blame. This is where the rot sets in.

You're not alone

I have been asked by particular residents to publish information concerning their own estates which I am happy to do.

This site will continue to be developed.

It will look at other issues residents have across the country and will attempt to publish all the information in one place. It is important information is available to everyone.

Please feel free to contact me if you have any concerns over the management of your property by Accent Housing.

£90 to change a lightbulb – retirement home scam exposed.

Pensioners living in a retirement home run by Acent Housing are facing “ridiculous” charges, paying up to £90 to change a lightbulb, a Telegraph Money investigation has found.

 

Fears for Barrow living with 'severe damp' after unanswered complaints.

The family has lived in the home for the past two years which is owned and managed by Accent Housing. Beth’s mother-in-law Jody Wood said she has filed three complaints to Accent in the past six months – but nothing has been done about the damp issues.

How many more properties do Accent have in this state?

 

Teesside mum's mice misery after 'scuttling pests leave her scrubbing rooms and struggling to eat'

'I am struggling to eat at home because I just feel like my appetite disappears because I know the mice has been in the kitchen. '

"We have let our housing association Accent know about it and they have told us categorically that they do not do pest control."

The full statement from an Accent spokesperson said: "Accent Housing manages over 20,500 homes, and our priority is to ensure they are safe and comfortable for our customers. We take reports of repair and maintenance issues very seriously.

 

Coronavirus:

Company sends residents in retirement housing 'fun' COVID-19 puzzle.

A 94-year-old woman in a retirement housing complex was given a "fun" COVID-19 puzzle, asking her to find words including "fear", "hospital", "acute care", "ventilator", "pains", and "pneumonia".

Accent Housing sent the word search to more than 50 residents at its Vyner House warden-controlled flats in York, as well as two other unidentified locations.

"We were so horrified we didn't know where to turn."

 

I call them Accent Clueless.

Huge conifer tree blown over into gardens during Storm Eleanor still not removed by Accent housing.

A huge conifer tree that fell across two gardens in Frimley three-and-a-half months ago still has not been removed, a frustrated resident has complained.

Accent Peerless (brand name of Accent in that region) housing association is responsible for the tree's removal as it owns the property it was originally planted on.

 

Bradford woman frustrated by housing association's response after tree crashes through window.

After the incident at about 9pm on Friday, Ms Penn said she rang Accent, but was passed “from pillar to post.”

Yesterday, housing association Accent apologised to Charlotte Penn, 27, who said she felt let down by the slow response to her plight.

 

'It's embarrassing': Accent Group housing association has 'done nothing' to remove mountain of rubbish bags left in Camberley mother's garden.

A Camberley mother says Accent Group housing association has failed to remove the dumped rubbish from her garden. In February, Ms Pope waited 18 Months for Accent to remove another pile of rubbish dumped in her garden, which included furniture and rotten food.

She says she has even seen evidence of fox and vermin activity around the bags during the warmer months.

 

Second megaphone protest

at Accent Housing's Shipley HQ over issues.

Mr Brown said home owners and tenants feel “sick and tired” over ongoing issues with the maintenance agreement on Accent Housing’s retirement housing'.

It’s a protest for all the people that this housing association is responsible for, for the maintenance of people’s homes.

A whistleblower at Accent had informed me 6 months prior to his first protest me that a resident had been threatening to walk down the main street in Oldham with a megaphone to protest against the deplorable behaviour of Accent Housing. Accent were well aware of Peter Brown's problems and did nothing.

DAMP SPIRITS My kids and I have been left to rot in a mouldy flat for 7 months – it’s hell and I was signed off work for anxiety.

In September, Accent finally sent a plumber to the upstairs flat and told me it was resolved, but water was still coming through my sopping wet ceiling.

I must have called them around 35 times with no response before finally getting a direct mobile number for someone at Accent.

Leyland residents claim they are paying grounds maintenance fees to make it look "worse"

Residents of Robin Hey in Leyland claim they are living in a chaotic mess of unkempt grounds with rubbish left strewn over the estate and broken glass in grass where children play.

"We have highlighted this problem with Accent as the grounds maintenance are supposed to litter pick and clear the area before mowing but nothing gets done about it.

 

UP IN FLAMES I’m living in burnt out shell after fire sparked £20k damage – my son’s feet are covered in soot…we can’t live like this.

Ami Carnegie claims her housing association has failed to fix any of the £20,000 worth of major damage caused by the terrifying blaze in June. There are also no windows at the back of the three-bedroom property in Fulbourn, Cambridgeshire, owned by Accent Group.

Ami said she has made repeated complaints to Accent

Accent are are reviewing the case and will 'take forward' identified learnings to ensure our 'service continues to improve'.

 

Bradford man 'furious' as he's forced to live in mouldy flat landlords refuse to fix.

Zbigniew Malon, 41, who lives in Baildon, moved into his new apartment with Accent Housing in December 2021, but claims his "frustration is growing every day" as he is forced to live in a flat that has mould covered walls and a leaking bathroom. The 41-year-old claims his landlords were aware of the leak prior to him moving in and that he had to wait three months until he got his keys for his new flat because they were repairing the leak - he says the leak wasn't fixed and they had covered it up before allowing him to move in.

Zbigniew claims he has been fighting for his home to be fixed into a liveable state for the past 18 months but says all he is now being told is that he should contact the building management company, Watsons. The 41-year-old added: "Watsons came to my flat a few times, the last time was around three weeks ago, the guy said they will fix it at the top of building to the bottom of the building, but all he did was replace plasterboard on the ceiling and that's it. Four days later it was wet again.

A spokesperson for Accent Housing said: "Regrettably, due to circumstances which are out of our control, the required repair work at this property has not yet been fully completed. However, this is something we are already working hard to resolve, and it has our full attention. We will support and facilitate the work needed, including remedial repairs for any affected customers.

 

Woman's health 'at serious risk' due to mould in Accent home.

A PREGNANT woman said that the abundance of black mould in her social house is making her unwell - and she has to sleep on her sofa to avoid mould mites. Louisa May lives in a flat on Silverdale Street in Barrow owned by the housing association Accent Homes.

She said: "I'm seven to eight months pregnant, and since last November I’ve had nothing but ongoing issues with black mould. They keep coming and “washing it” but it keeps coming back within a week or two of it being cleaned.

"This has now resulted in mould mites in my bedroom, resulting in me staying on my living room sofa at 31 weeks pregnant. I’ve been waiting over two months for a contractor to come out and fix a heating ventilator to help vent the place out - as they believe that’s the issue - they told me I would only be waiting four weeks, and two to three months later I’m still sat here in the same conditions.

"The black mould is making me ill, and putting myself and my unborn daughter's health at serious risk. They’ve refused to refund me any rent and refused to give me any compensation as they’re “trying to resolve the matter."

A spokesperson from Accent Homes replied: "Accent takes reports of damp and mould very seriously, and we treat it accordingly.

Leasehold