High pressure work load, unrealistic expectations from higher management.

Higher managers changing processes that worked to ines that do not. Making both customers and employees life hard. Low morale.

Work overload daily,doing other departments work but not getting paid their wage.

Work overload daily,doing other departments work but not getting paid their wage.

Accent do not care about their staff at all and you made to lie to tenants day in day out. They do not care at all about the tenants or their properties, Staff extremely underpaid Managers are always giving staff false promises.

Moral is very very low and a toxic places to work

Awful place to work, don’t expect to work the contracted hours. Toxic workplace beyond belief.

If your face doesn’t fit don’t bother trying just leave.

Atmosphere around the company is very negative the poor housing stock is embarrassing at times and being left with no actual way to resolve problems.

Given all the responsibilities but not having the authority to do it.

Been here for several years. At first it was a breath of fresh air. Now with new management it is going downhill. Some managers seem to have a problem with me doing my job.

I am here to help people (customers and colleagues) managers oblivious to the discontent brewing among teams and colleagues.

Wake up…fast or there won’t be anyone left to manage!!

Very stressful place to work,do not care about staff,low moral and very High turnover if staff due to all the stress

Terrible company,management do not care at all,very stressful job and money doesn't match the role,back to back calls, no breathing space. All they care about are the stats,do not care about staff mental health or well being.

Lots of empty promises as they do not deliver for the staff. Very high pressure job.

If you are looking to be a surveyor at Accent housing dont bother. Unless you want to work 40 hours plus a week and be stressed to the point of breaking.

This job isnt surveying at all its baby sitting the contractor with minimal onsite visits due to the amount of admin and other rubbish they chuck at you.

Honestly the worst place I have worked for, management do not care about employees or the residents. Leaving all people involved miserable and suffering.

They do not care about employees at all, massive workloads, constant belittling and an hour long break if you’re lucky. Which means they have a massive turnover in staff because we are overworked and never appreciated. Management have no clue about the companies policies or even the government policies which means you have to fight everyone to get what you are entitled to.

In regards to residents it will always be a case of how we can cut corners so be ready to make many peoples lives miserable because Accent won’t fix anything or take accountability.

Leaving was the best thing I did.

A hostile and unsupportive employer with little regard for staff or residents and a long way from the original ethos of housing associations.

The company lurches from one disaster to the next and is in a state of constant flux due to staff turnover caused by poor training and poor management at every level.

Staff are often over worked, demoralised and under valued whilst management are fixated on tick box exercises whilst completely ignoring the reality of what is actually going on.

Tenants fare little better and staff are often encouraged to lie to cover up the incompetence of their managers at every level, the repairs service is at best shambolic and customers are left to carry out most of their own repairs.

The organisation has some great people however the leadership have run out of ideas. Within housing management they have gone back to how housing was run in the 80s. No innovation of looking at new Ideas if things not working

They have had 2 big restructures in the last 4 years. They have lost some amazing people but the senior management don't seem to care.

Possibly the worst company I have ever worked for.

Do not work here if you have any kind of principles or actually want to help people.

I felt like I was forced to lie to people every day over the phone. Taking messages that I know would not be called back. Trying to get issues resolved because you have someone crying on the phone but knowing everyone else in the business will just dodge the call or refuse to ring back.The calls can be utterly heartbreaking. You get no support from management staff. Quite often queries go unanswered in team chats which adds to the stress and isolation. I thought I could make a difference and try and help people. I thought it would be rewarding I love dealing with customers but every day was a battle of principles.

Accent will make you feel like you're on an Hamster Wheel. They are in constant change and restructure mode. It's not an exaggeration to say that people are leaving droves. Such a shame as it used to be an amazing place to work. Now it's all about tick box exercises. Customer service is now second. Staff are so stressed. As the deputy CEO said before she recently left "Accent are ticking the box, but missing the point". Enter at your own risk.

The company does not treat their tenants with respect and leave elderly people with no heating or hot water for weeks in end! Management do not care about their colleagues and just care about targets.

Managed by people who have little or no experience of their area, lots of great people on the lower end of the Company structure unsupported in their excellent work struggling.

The attitude of the few spreads unrest to the many.

Absolutely awful company to work for.

Managers are under qualified and do not care for staff. No opportunity to advance. Horrible place.

Avoid at all cost.

If your face doesn't fit you will be managed out for the most stupid reasons. Pretend to care but doesn't really care about the staff.

Poor poor poor.

I experienced bullying, parental and disability discrimination and witnessed favouritism, homophobia, harassment and extremely bad practice. Managers are bullies who aren’t very knowledgable in their own procedures let alone safeguarding etc. Toilet breaks are strictly forbidden and facilities are dirty and poor. Despite raising these concerns several times to management / HR - no action was taken. The company seems to have little regard for its staff or it’s customers.

Avoid!

Customer services managment rules the roost.

Underhanded and a bullying culture with a smile.

More senior managers seem oblivious to what's right under their noses. They care on the surface for their customers but see most as dole dossers. The MD needs to go back to his grass roots in the NE and start reading between the lines again. Dont allow some to pull the wool over your eyes.

Pros free coffee

Cons Bullying culture with a smile

Pros Decent salary, Flexible working, Some amazing people work there

Cons No fixed culture - very undefined and constantly changing Focus on cost saving and not on good customer service Lack of comms across the business

Advice to Management

Define your culture and stick to it Sort out your comms - stop announcing change and let staff know before major changes happen so that they can go on the journey of change with you Put a stop to the bullying from some areas of management, i.e. making up new rules and trying to enforce them without HRs input or discussion with other leaders.

Pros Flexible working Easy to leave

Cons Poor culture, executive director (MS) not bothered if people leave Full of aspiration but no substance People leaving all the time Far too much internal red tape Salaries not competitive

Advice to Management

Deliver on the promises Stop all of the restructures and stick to a plan If you say empowerment then why don't you empower and not just introduce new processes and red tape for the sake of it - far too many "process" departments.

Nepotism, Favouritism, Gaslighting and “behind” covering by management. Poor forecasting and planning. Poor management styles bordering on bullying but never over the line where they can be called out for it.

Pros Average salary Not for profit Intentions are good

Cons The Repairs service is shambolic.

Advice to Management

Employ qualified reliable trades people to carry put repairs