Told my bedroom door will not be replaced even though the joiner they sent out has said it can't be fixed. It does not close!!

They sent a text asking if I was happy with the service I received today so I said no and explained why, received another text saying someone will ring shortly to discuss this! surprise no call I'm fuming.

I was with progress housing and wish I was still with them as I would have a new door by now.

The 'Customer Service' at Accent is NO service at all, especially as regards the repairs team.

Nothing is urgent, even if you are without heat in the winter, or you have no hot water. Everything seems to have a 2-week response time, and when they do turn up, don't expect the Technicians to have the correct parts or be able to fix it on their first visit. This is how NOT to run a repair service.

Some of the Operators are offensive, rude, and they just block you; then they have the nerve to send you a satisfaction survey.

As for other matters outside of repairs, such as Anti Social Behaviour, Breaking and Entering and other Criminalities, this Housing Corporation care even LESS about those. Even when the Police act, this Housing Association does NOT. They will not install proper door locks, nor put up cameras. The safety and security of residents on my site have no value at all.

This is a PROPER Customer Review from a long term resident, and it cannot be hidden in their files.

Terrible service from this shambles of a housing association.

My 84 year old mother has been a tenant with them for 37 years and needs a new front door. She has been waiting for one since before the pandemic and still waiting.

You can see daylight coming through the poor fitting one she currently has. Not on for an OAP with respiratory and heart conditions

We spent 12 years living in one of their properties spending the last 5 years to get them to fix a leaking roof causing black mold in the house

They now expect us to pay for replacement door frames the clearance of a empty house and more. Don't fall for the trap avoid renting with them at all cost.

Took them a week and a half to finally respond and call me back after multiple calls to them and gave come to a reasonable fair compromise but that fact that they tried this in the first place is despicable.

Terrible housing association,no interest in property up keep

We moved in to this property 7 years ago with a hole in the roof down to poor fitment of solar panels

The were even paid out to do the job 2 years ago and still won’t carry out the repair,do not rent of this company AVOID AVOID!

I've had a hole in my roof since January 2023

I still have a hole in my roof 11months later , which leaks whenever it rains and now have mould growing.

Accent have done very little to resolve this issue, or show any empathy towards this. Providing false dates and constantly moving goal posts on repairs to be done. I see others have had the same issues.

Utterly disgusted with this company.I would out minus 5 if an option

By far the worst customer care/service team I have ever experienced

I have needed a window bay replacing since, December that includes a bad leak, the flashing has only just been repaired after 5 months causing bad water ingress, mold build up and stains in the wall, the bins haven't been collected in over 5 week

windows not cleaned in a year, the building is a fire and health and safety hazard... plus a catalogue of errors on accents part due to sheer incompetence and neglect, be warned they do not care about anyone in the properties

they just charge a stupidly high ground rent rate for no service at all, all complaints and issues are just outright ignored, they do not even hide this fact.

They should be ashamed of how they care for the properties and people in them... avoid at all costs

Unfortunately they don't have a minus.

This firm is absolutely atrocious. My son has rented from them for years, now he's has a hole in his roof ,his loft is over run with squirrels, who have damaged electrics, so now he has no working light sockets, water coming in through the roof and light fittings.so Accent had them disconnected.

The electrician can't fix it till the roof is fixed. It's a joke of a company who don't care about tenants at all.

has gone down hill

Accent are money oriented not helpfull at all

they are really horrible now all they want is money money

house can be in disrepair waiting months they cam be as vrap as private landlord never trust there living supervisors or higher living staff waste now after 12 year want to move out

Their sub contractor for work just don't care

bathroom 4 days boilers broken 5 days room water damage over 1 year 6 months other jobs- I;ve suffered too much stress

Missed appointments, Wrong type of contractors arriving when they do arrive

They seem to think you can take time off work to sit around waiting and hoping they are going to turn up.

Been waiting nearly six months for a radiator to be fit only to be told by contractor to use my oven .

its now been 2 more years and 2 missed appointments.........still waiting.

Would give zero stars if I could.

“Shared ownership” with this absolute joke of a company was the biggest mistake of my life! Anyone thinking of doing it - DONT. The only thing they will do for you is up the rent by over £400+ year in year out (whilst you’re also paying a mortgage)

To add insult to injury they then add communal area charges even when you have no communal areas!

If I was in a position to get out of the shared ownership contract I would in an absolute heartbeat.

They employ incompetent contractor's to repair issues. Forcing tenants to carry out their own repairs. They do not live up to their landlord responsibilities

All repairs are the most shocking unprofessional cowboys. Communication is non existent!!

I am classified as a vulnerable person and Accent Peerless allowed neighbours to victimise other neighbours with in their group and they don’t do anything about it.

I have been left in a dangerous situation with no help Where I don’t even want to leave my front door. They allow hate crimes, fly tipping and dumping in the area from neighbours.

Accent Peerless used to be an amazing association but now they’re nothing more than the dregs of the Earth!

I have had no heating for over 3 years and took them over two years to give me 2 small fan heaters. They lie to you and make excuses. Only ever saw any movement when I tweeted the CEO on their Twitter account. Suggest all should! Useless and uncaring! Still took all my rent every month never offered a rebate despite me having to freeze! Still looks like a 4th cold Xmas though!

Avoid at all cost.

Very poor service by contractors, years and years charged for money but no work to be done.

Very very poor customer service by contact centre, arguing and very rude with customer over the phone ( her name is Francis in this occasion but I have a list of name) I do not understand how can leave this company to trade at all.Since the new owner placed everything is on the lower ground.

Should not been receive any money for this horrible service. Everyone complaining all of the neighbours almost 7000 property. Where is the customer are paid for? where?

I have to say I am shocked to find my new service charge listing for 2020 2021. No real explanation to some of the charges that have been hiked up.

Service charge has gone up from 467.52 to 621.48.

A new addition to the service charge sundry expenses states this is the cost of providing other ad hoc services to the communal area and your state which basically could mean anything. They have just added a charge of £4744.20 and I pay 1–75 and additional charge of £63.26

TV costs have gone from £229.73 to £3329.17 and I pay 1–75. So this element of the charge I have gone from paying £3.06 to £44.39. Furthermore I have never seen a skip on the estate or any tree management undertaken so I feel that these are not accurate figures.

This is also pushed up Accent Group‘s management fee from £61.00 to £81.01

I feel that I am being ripped off by accent housing association.

The response I have had from Mr Damien Roche from accent is;

There may have been items added to the service charge over the years, but we believe them to be legitimate. It may be that you benefited from them not being charged for a period of time. However, tree maintenance and removal of rubbish are, we believe, legitimate service charges.

You are not paying anything more because others may not pay. We engage with anyone who does not pay in order to assist them, where necessary, to sustain their tenancy. We tackle that as a debt; we do not pass it on to other residents.

The service charge is not, in our opinion, a matter for negotiation. We set an annual service charge budget estimate, based upon known contractual costs, and historical trends (e.g. for utilities), plus a small management fee. We therefore make no profit from the service charge. You have the right to challenge the value for money of the service charge, but we would either accept that there was an error or we justify the charge.

Kind regards

Damian Roche

Director of Customer Experience

I have been waiting over 14 months for Accent to replace a few fence panels that they are responsible for on a shared garden border. Despite suggesting work is going to take place, nothing happens.

They're correspondence and response times are sluggish in the extreme. If they treat their neighbours like this I dread to think how they treat their tenants. Update: I'm still waiting for the fence to be replaced!

Accent Group do not have a group of strong individuals, they are nothing but a gang of money grabbers.

I have been a tenant for 14 years and the bosses and management are diabolical and very very snooty. I have an open case with the Housing Ombudsman and another one on the way.

They refuse to listen to me when l report a repair. l found most of their staff very annoying and unhelpful. They seem to enjoy your discomfort when you are not happy. They sent people round who stuck their hand under the shower and said that there's nothing wrong with it. They refused to listen to me and seemed to enjoy arguing about it. I am a disabled OAP and l find their manner towards me unfreindly and uncooperative.

My review should read no stars at all☹️

The housing association are nothing but a bunch of evil money grabbers and low low life's. 😞

Accent has gone down hill over the years.

There was a time when you could pop into the office if you had a problem but now you need to book an appointment. The repair budget must be extremely tight as the contractors cut so many corners rather than do the job properly. Not impressed.

Having the same problem as everyone else on here. Have been waiting for a shared fence to be repaired for 6 years, ive actually given up and done it myself. Have had really bad problems with neighbours, reported as per Accent Peerless procedure and get nowhere.

This company do not care about their tenants or people who lease their properties. I'm not sure how they continually get away with treating people so badly.........

Really bad housing association. When I moved in my house didn't even have a proper lock on front door. Complained and Accent sent someone round who told me it was double locking, got a locksmith round and he told me it was not. Also had no insulation in half the loft, complained and after several months someone came round and pulled insulation from one side of loft over to the other. Had no fan in bathroom either, no heating at all in kitchen (for 9 years), have been lied to on numerous occasions, eventually went to the housing ombudsman and won my case.

Over the last two winters my boiler packed up twice. On both occasions Accent were advised to replace. They didnt and I spent last year with no heating over xmas and new years (5 weeks in total). After issues this winter I complained. An independent plumber came out and said the boiler should have been replaced 3 years ago.

One of the problems with Accent is the majority of the staff don't care or see the tenants as an issue before you even speak with them. This causes the tenants to see the staff in the same way and a majority of the issues are made worse before you even begin.

If you don't fight for stuff you won't get them. Which is a huge issue in social housing. It means the people that truely need help are just ignored.

But the problems run deeper than that. The attitude of Accent is so bad that the feeling is it is better not to deal with them. I suspect this is done by design, but it is a double whammy for the vunerable people that Accent house so many of because of the nature of peoples position in life to need to apply in the first place.

I am taking the housing association to the housing Ombudsman for a second time now. And I would suggest that if anyone is not happy with them to do the same. Go to your local councilor/MP and make a noise. Nothing will change unless we fight against this.

Would give a minus score if possible. they sent 7 different boiler engineers out and only the last knew what he was doing. Spent a week of annual leave waiting in for the calls and more. Oh and to top if off I would wait 24 hrs but wasn't allowed to go out or get engineer to say was on way.

Second complaint...I asked about why I had only two working doors out of five and who was responsible...got no answer for 6 months (via email)

Shocking customer care skills, if CQC had to / could do to evaluate them, they be shut down!!!!

Lack of communication is terrible they chase you for your rent but don't want to do repairs or keep there part of the contract. ! Just rubbish !

This Housing Association is absolutely horrendous it is the worst house i have ever lived in these people need naming and shaming especially Jennie Barnes accusing me of threatening behaviour when they leave us without heat and hot water for 20 weeks and then do it again for two weeks and then threaten to evict me not once but twice.

It is called retaliatory eviction absolutely disgusting people not fit to be called landlords.

I don’t think they warrant any stars.

I believe my boiler is leaking carbon monoxide and Mears and Accent lie to my face my landlords in Garforth were bad but no where need as bad as these.

Please never ever go with these shoddy people AVOID AVOID. I wish i had never met them.

Shocking, I haven’t yet met a member of staff who actually knows what they are doing. Seems they are all out of their depths even with easy tasks!

Money management so bad they just put up the service charge each year! Repairs are shockingly bad, never done correct the first time!

Worst housing association ever. Increasing service charge with an extortionate amount of money taken from the residents..

No customer service, I find that the staff talk down to you, Also I have been lied too about emergency repairs aswell as call out times. Awful company with a high turn over of staff. Accent peerless DO NOT CARE ABOUT TENNENTS! AVOID!!!.

The staff is very unhelpful, if you try to complain and ask for Management you will need to wait for “never” to be put through as everyone are always in meetings. When someone says they will call back - you might as well be sure they will not.

Very unhelpful company.

I have never had a decent service from this landlord, all contractors do a shody job and the property is not in a good state. I tried to register on their online repairs page, but the system does not work, I tried the online chat but got no answer. typical!

Possibly the worst company I have ever had the misfortune to have to deal with. Would never have bought a property from them knowing what I now know about them. The whole company is working in slow motion..

Terrible company to deal with the staff are liars and have broken the data protection act when trying to resolve this the head of management just cover up for them

I have encountered numerous complaints with Accent!

After 17 visits (if they arrive) failure to sort my boiler issues(no hot water or heating) and umpteen phone calls I have never seen a landlord like this one I have two carers twice a day and have severe incontinence probs,so I need two showers daily so today it is yet again happened so it is down to the local leisure center to have a shower.

Totaly unhelpful to rectify this reoccuring problem I give them 1 star and hope they do not have to suffer the B/S or disability themselves

No matter how many times , how many emails , how many phone calls with them . At the end they will told you sorry . Accent can’t help , Accent can’t do anything about it . Where is the sign showed that Accent care ?

They never return phone calls that they promised, can someone please tell the the difference between a grab rail and a Hand rail 7.8 meters long

Absolutely useless! They don't reply to any communications! If you could post zero stars you would 🤬

Take ages to come back to you anything. Service charge increase a joke to what we actually get.

Shocking customer service, manage to do nothing when any queries are raised. They just fob you off. Stay away!.

Don't care about their Tennant's at all..

Avoid this housing association, they are absolutely useless

Useless landlords takes them months to fix anything and when your a day late paying rent they are on to you straight away