Am disabled and pensioner and have been waiting 11 months for my floor to be fixed. I am classed as vulnerable so I dread to think how long ordinary people wait for repairs , nothing will change !!!

The meeting is a good idea, but It won’t change anything!

It will all be pointless and we will all be left with the same rubbish houses!

It is a never ending shambles!

Morning does anyone have a name of someone to speak to at accent for there shoddy work jobs please?

We ve just had a guy from Ian Williams turn up handed my husband a mould kit, my husband said yes and what do you want me to do with it, he replied “I dunno”

(We've reported the mould in our home someone was down to come and fix)

Then my husband watched the guy sit in his van drinking a coffee on his phone for app 20/25 mins (the time the job would take) then left

“Cowboys” comes to mind.

I had a leak in my one bed flat in may and they come out at 1am in morning took my light fittings down and fire alarms and I still have no fire alarm at mount and mould where it was leaking they are not interested

Here's the SLT. When I attempted to escalate my complaint to one of these.. (Paul Dolan or Alex Liburd)..they just batted it back to Accent South and it pretty much got ignored by everybody, so I hope you have more luck.

Accent housing, can't report repairs as their telephone lines are closed as they are too busy?? It's been like that since 12.20.

Absolute joke of a company.

Managed to do it online but what's the betting the date and time you are able to select for the repair will be cancelled.

There were 55 comments on this thread including:

S.G. I've been waiting since covid for a new radiator, they been out numerous of times and cancelled. When I finally got through they had nothing for 5 weeks. I'm sure they'll cancel again.

L.C. There a joke! I’ve been waiting months for them to come out and fix problems causing damp and mould and waiting in all day for them to fix my boiler today because of carbon monoxide but no show as usual!

T.G. They'll cancel it again .... Accent don't give a .... about it's tenants.

L.W. When they do finally book appointments. They don’t listen to you. I told them I do the school run so don’t get back until 9.30, so the man got to mine and I wasn’t there. Instead of waiting he got my appointment cancelled. They are a joke, they either don’t do the job properly or don’t turn up. Yet watch our rent go up.

J.F. Dont hold your breath either, been waiting since last JULY for a pump for the shower!

T.T. Tell me I have been trying to get hold of them for over two weeks. My pipes in my bathroom are banging. Doing my head in. And the smell coming from my loo.

J.M. I had new toilet put in downstairs, even though I reported before that the tiles on floor are lifting up& cracked, so workmen put toilet on a broken tiles floor ? Left holes in wall black walls from dust & wobbly loo! Came eventually bak out tighten loo , then another time& workman filled in holes, BUT since I first reported tiles before last summer there still waiting to be done , had many cancellations, wen been out said it needs asbestos testing, then wen you speak to council they say it don’t, then workmen been out 3 times since saying no needs checking before they can do the flooring!!!!!!! I give up

E.R. They don't fix anything ! Their plumber broke my bath panel yet they will fix it and charge me 70 pounds? I have so much that needs doing and they delete anything reported online or say its down to me ...

I.M. I was on phone today. I waited 1.5 hours for them to answer. My number was 40 in the que. A boiler without a working PCB board! Emergency app made today with boiler company they use, guess what, no one showed up! So I’m going to gas safety as my boiler cannot detect faults or regulate the thermostat. I have had enough!

S.J.M They only care about getting rent, not about their residents, don't know how anyone can work for them. Money Money

M.M. I phone about the tree in my garden what’s bending over on the fence as I paid to get new fence up as when I moved in this house I was told I could not take tree down but I could cut branches off what’s in my garden there all in next door garden they have small children who plays in garden they hat to move there trampoline as when we had the winds the other week I phone and got put on to some women who told me it’s my property I have to deal with it myself I told her it’s Accent property not mine if the tree move any more it would hurt somebody and I paid for my fencing it’s a joke getting told this.

Just had a nasty call saying they want me to pay £660 a month to get into a months advance on my rent over the next 15 months

Dont mind my unsafe garden,broken toilet,windows that dont open or close. Fuming is soft.

This one comment had 51 responses:

P. L. 'Ive had a call too they want me to start paying just over £600 a month for a flat with mould, leaks, heating that doesn’t work the way it should.'

E.G.E. 'Money grabbers'

P.O.'do not care about there tenants'.

S.K. 'that's the appalling Accent at work again??'

A.T.W. 'Been asking to contact me for last week but nothing! Useless!'

Does anyone working for Accent Housing actually answer the phone??

I was supposed to have the “new surveyor “ come again today after coming a month ago to monitor the cracks ( he booked in for the nxt 2 months while he was at my property 21st September )I’ve got in my house after moving out a yr ago for 8 weeks for them to repair under the council’s insurance….

Well no sooner had I moved back in they all reappeared and unless I call up, no body comes out!

So I called at 3:55 as he was supposed to be here between 3-4, I was on hold for 45 minutes without speaking to someone so I’ve called back and was on hold this time for a total of 1hr 19 mins starting at position 5, then down to position 1 for 35 minutes without speaking to anyone again….. so I’ve hung up again! and they wonder why us residents are so annoyed with the service we receive!

Got to love accent housing. Even managing to cut the grass is beyond them...

K.J. the whole no whatever month it is, is a load of cobblers. Spoke to accent multiple times and just the usual excuses. Spoke to the guys who where cutting the grass in the next block and we aren't on the list apparently

I.K. looks like whoever cut it used a CORD LESS strimmer and it looks hacked

I’ve never known such a horrific housing association Accent! Anyone else having disgraceful housing issues? I am LIVID!

R.P. Still waiting for a surveyor to contact me, despite messages left for him,3 weeks so far, guess when house collapsed pile of dust might come out!

Accent is a disgrace.

I’ve been chasing them for 6 yrs regarding subsidence on my property….. I have cracks re appearing and some of the work they have done is worse than it was before I’ve moved out… and also damaged things in my property

They are a shocking!!

Bet if I stop paying my rent they will soon be contacting me!

Yet again I have been let down by accent peerless & their contractor 14 mths of waiting for a shower to be fitted I foolishly thought today they would get it right

plumber turns up at 9.15 disappears for over 1hr to get parts fits said shower unable to do the electrics, no electrician to do the wiring as I was promised this would be completed today I put in several phone calls & politely putting lost it with them , as another of my annual leave is wasted,

Long & short of it I now have a shower I can't use .Another call and when I said they were useless at doing their job & therefore I am now going to get in a private contractor and would be billing them ,they had the audacity to say I would be in breach of my tenancy agreement!!!!.

When will someone take responsibility for their lack of competency, poor communication, lack of respect & common decency?

Lin Palmer just tells you it's condensation, even though we had penetrating damp on 1 side which ended up with the kitchen being removed 6 years later.

They need to employ decent staff who know what they are doing. We still have major mould problems on that side on the house.

I've had a leaking roof for years.

Honestly the repairs I've had to put up with are laughable. The only person to ever get back to me is Sam.

Cliff and Lyn are not worth their wages.

Every time it rains I have water running down my living room walls. My adjoining neighbour has been reporting it since the 1970’s when they took the coal fires out! Seriously the houses are fit for purpose!

I complained about exposed pipes when I first moved in 3 years ago, wasn't sorted, must have complained 4/5 times,

4 days ago my 9 month old now has a second degree burn on her hand from said pipes.

They’re terrible they have my son without heating for over a month and he has a 4yr old and it’s the case of he’s not priority in this weather Trefor Hogg can you help

It's the same problem I had 3 year's ago. Which took them 6 month's to finally sort out, even after I told them and the multiple engineers they sent out what it was 😯

Accent where less than useless. Best of luck getting it sorted 🤗

Wrong parts ordered, which has no left severe mould in the bedroom and living room. He has a 4 year old who was frozen beyond belief and still is without heating as we speak.

It's heartbreaking to hear or read such mistreatment by housing associations and or councils.

No human contact.

Photos will be send on here to show what a mess also he has a hanging live light that they are not even bothered and water around the light.. he is beside himself with worry we are considering going to MP with this matter.

Trevor Hogg are you able to help him as he is not sleeping at night with worry thank you x

They just left my friend for 3 weeks nearly with no heating. She has copd and a child!

Accent are terrible, I had the same sort of issue!.. Audacity.I had no heating over xmas 2020 for 5 weeks

Accent are a pile of sh*t, fob everyone off and constantly lie.

the level of service is at an all time low, fleecing taxpayers and offering an appalling service!

What do you expect from Accent housing who can’t even communicate with each over even when they work out of the same office 😂 joke of a company.

I was told by head office no housing officer is to contact us direct by email. It has to go through head office.

Not fit for purpose.

I was told by head office no housing officer is to contact us direct by email. It has to go through head office.

Not fit for purpose.

They passed our gas check when we moved in. It turned out we had 2 gas leaks. One inside at the wall and one in the box outside. Luckily my partner could smell the gas

We have had serious issues with them.

Rodney Bates can you organise a meeting with tenants and shaun garret to address the issues of accent and Ian Williams.

...it seems to be a big issue and not a lot is getting done about it. I'm done with emails and complaint procedures and being sent round in circles as are most of the tenants

Trefor Hogg has anything been actioned yet from this please?

My son has had no hot water or heating for nearly a year. They come out to fix it and within days it's broken again.

I cannot put on here the negative impact this is currently having on his mental health

Ian Williams - contractor firm Accent Housing.

Totally useless! Nothing changes!

I’ve had to call them myself to ensure an emergency job has been actioned. It’s a fire exit and serious issues! Only to find out, the emergency job sent by Accent to Ian Williams was just sitting in an email folder and NOT BEING ACTIONED OR PASSED ONTO the PLANNERS! Nothing has changed YET AGAIN! Anyone else about to rip their hair out?!

I for one am sick of hearing the same excuses.

This is the case with Accent Housing all over the country!!! Not just here! Photos of peoples homes I’ve seen up and down the country make me want to cry.

I have terrible issues however there are so many suffering at the hands of this housing association. They will continue to get away with it if we don’t act and get justice. I am not prepared to sit back quiet and take this abuse. This is illegal what’s happening across the county and how they gotten away with it this long I don’t know! I myself am taking legal action I’m officially done!

Rodney Bates I'd be more than happy for you to come and meet me and discuss the issues we're having.

• New door approved 14mths ago,
• 4 different contractors
• Measured 10 times
• 5 doors been ordered apparently
• No door fitted
• Still awaiting new contractors to measure AGAIN and order door
• Stair bannister 5 booked appointments 3 no show
• 1 only one man showed for a 2 man job so cancelled
• 1 sent a plumber and a plasterer to fit a new newel post Still awaiting
• 9 days booked off work for Ian Williams not to show up or make contact to inform of cancellation
• my complaint has been going on for over 8mths

gotta fight for it these days, absolutely ridiculous.

If your keeping up to your end of the barging paying rent etc. They should keep up to theirs as a landlord.

They don't care about the repairs but you don't pay your rent they are on your case. Even if you say your holding rent because of the repairs, it doesn't happen any quicker. Just non stop on at you until you pay.

The issue is the contractor has their hands tied as Accent refuse to pay for repairs that are needed. They prefer patch up bodge jobs.

One contractor told me a couple of years ago that staff were leaving because of Accent.

One went to see a front door that had a hole in it, and because fire regulations had changed since the door was fitted, it had to be replaced. However Accent refused this and told the contractor to repair it.

The old saying if you pay peanuts...... 🙄

Possibly the most neglectful greedy company ever. The only thing they care for is money, not an ounce of care or respect for residents.

Wet floors, ceilings, walls, I suspect the cavity wall insulation has gone? T I’ve complained 🤷‍♀️

oh and my bathroom walls deep cracks plaster fell off, that took 3 months to fix,

I’m waiting on a heating appointment tomorrow to fix the motor on my heating so I can have the radiators on, I bloody hate this house and the fact I’m reporting all repairs and I get no help from accent.

A mouldy old damp wet house and I’ve only been here since April 2021 so the void team and accent should have made the house good. Even the external brickwork needs repointing and every 4th brick has a hole in it and is missing mortar 🤷‍♀️

I’ve just been given a £500 energy bill from edf energy for 4 weeks usage 🌚 because it’s so bloody cold and I’m running dehumidifiers in bedrooms to dry out the ceilings.

We were out heat are gas boiler had a fault on it . We waited 3weeks in the end we got in touch with a local Councillor some came out but it still went wrong the radiators was half warm so we rung up again someone fix our switch.

In another 2 weeks later it went again my husband was on the phone 1hr in morning 2hours in afternoon and 2hrs at evening. In the mean time a friend came out and sorted it out.

We are both in our 70years.

Contact Michael Goves office and email CEO of Accent. I had to do that recently for an emergency at my parents. Amazing how suddenly a flurry of activity occurs.

Iv been waiting weeks for a new back door it’s a fire hazard all they do is make excuses iv been waiting 14 weeks.

I have water dripping in my toilet and bathroom for the past year nothing has been done about it now I have a large damp patch in my bathroom ceiling have told them.

I've got black mould in both bedrooms, the bathroom and at the top of my landing ,all on external walls and no amount of cleaning gets rid of it as it just comes back.

Ive reported it many times and all the help I was given was a mould kit which hasn't worked.So I've been in touch with environmental health over it.

Thats just one of many problems with my house.

It seems no body cares and I'm sure they all live in lovely homes and wouldn't live in homes they are expecting everyone else to.

Iv been waiting 8 months for then to make my front door safe the lint has gone and everything is resting on my front door so can't open it.

I had a leak under my bath I moved in with and it came through my neighbour ceiling! They still didn’t do it as an emergency, turns out the leak had been on going 3 years and reported numerous times.

As well as mould covered my property and they just painted over it so I couldn’t see it.

Also have a piece of wood drilled into the ceiling I moved in with and now brown water is leaking through it. So sick of there neglect and bodge jobs when you can even get them out it’s never fixed right. I’m having my bathroom ripped out due to dodgey pipe work none of my sinks drain or my bath, broken boiler,

I’ve never cried so many tears over it!

Cllr Shaun Garrett you would be forever interceding in the local tenants complaints about housing issues this shouldn't be necessary,

I should be listened to , respected & acknowledged in my own right.

It is a human right ,I am fortunate to not require an advocate, I am educated, articulate & have mental capacity , I hold down 3 jobs pay my rent & council tax on time & have never defaulted on this.

My annual leave shouldn't be wasted on waiting for workmen who don't show up, turn up not skilled to carry out the work, no materials to do the work, wrong job sheet to name a few.

I have emailed, called , put in complaints & have been fobbed off & pacified with empty Promises.

It is the principle that no one within the organisation can be relied upon to carry out their contract able responsibilities. Within any other organisation people would be sacked and the company would be sued for breach of contract.

Whats discusting is its not just a small group this is happening to so many people are being left unhealthy and un safe homes ..

they would soon respond if we all stopped paying rent! The way they have left my elderly neighbours bathroom is a disgrace and accident waiting to happen 😑

I have been waiting well over 10years back and front door that was meant to be replaced .All they do is draught excluder.No good the suppose to lost paper work years back.

Water comes in back door gale force through back and front.Windows are a joke.But as always nothing done.

accent peerless & their contractors cause a lot of stress